FAQs | Indigo Road Entertainment

How do I contact customer support?

For any ticket-related questions, simply contact the number included in your ticket confirmation email. If you have questions for Indigo Road Entertainment staff, visit here.

What are you doing to keep fans safe from COVID-19?

We constantly work diligently and deliberately with our partnered venues to enact every precaution. We strive to create the safest possible environment for all event attendees and employees. For further policy, visit this link.

What makes Indigo Road different from other entertainment companies?

That’s simple: Indigo Road brings big time talent to small town USA, because you deserve it. No one should have to travel hours to see their favorite artist or event, so we specialize in bringing top notch entertainment to a town near you.

What’s with all the baseball stadiums?

Live entertainment is the other Great American pastime. We have deep roots and relationships with minor league baseball. When we held our first events in minor league stadiums, we realized they were the perfect venues. Our continued partnership with minor league ballparks ensures that every event was a home run.

How long has Indigo Road Entertainment been puing on shows?

Long enough to be the pros. Indigo Road Entertainment has been producing events since 2008, but our staff is made of industry veterans with 100 years of combined entertainment experience between them.

Do you have a return/refund policy for tickets?

All sales final. No refunds or exchanges. All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. Refunds will be issued ONLY if an event is canceled in its entirety. If the event is postponed, tickets will automatically move to the rescheduled date. If an event is canceled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. In such instances, refunds will generally appear on the customer’s next account statement depending on their billing cycle. Refunds for canceled performances include the ticket price and the per ticket convenience charge(s), but do not include the per order handling charge if any fees are collected for a chosen delivery option.

For more information, please visit the venue site from which you purchased tickets. If purchased through Etix, visit Purchase Policy and Terms of Use.

How do I find out which acts are coming next?

There’s always something big coming to a city near you: give us a follow on social media for quick and easy updates!